Add'l Info

FAQs

Consumption

How long will my product(s) last?

For best results, our desserts should be refrigerated and eaten within 5-7 days of delivery.

Can I store my product(s)

Yes. Your desserts can be stored in the refrigerator for up to 7 days, or can be kept in the freezer for up to 8 weeks.

Are your products vegan?

No. Our products contain dairy, sugar, and some may contain nuts (please read ingredients before placing order).

Shipping

Will my stay cold?

All desserts are shipped in cool shield mailers with ice packs. Once your package is received, please refrigerate for at least 2 hours before consuming.

Which carrier do you use?

We use UPS 2-day shipping. Once your order has shipped you will receive a tracking number via email to check the status of your package.

How is shipping calculated?

Shipping rates are automatically calculated based on the weight of your order. Orders $100+ will receive free shipping.

Processing

How long will my order take?

Typically when an order is placed, it can take up to 3 business days to process, this does not include holidays (plus shipping time).

When will my pick-up order be ready?

If you selected the pick-up option it’s free and you will receive an email once order is ready for pick-up at Woodruff Park, 39 Peachtree St., K23, Atlanta, GA 30303.

Where do you operate?

All of our products are made at in offsite kitchen located in Atlanta, GA. We sell in-person out of our kiosk in Woodruff Park, and we ship nationwide in the US.

Returns

We do not offer refunds, unless your product was 100% damaged. Photo proof must be sent to contact@sweetheadsatl.com and approved.